Refund policy

Refunds / non-returnable items
Perishable goods cannot be returned.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you are missing an item, please send us an email and let us know. We want to be sure that you get your product.  However, once you let us know we will begin an investigation.  We will ask for a photo of your package, your order number, and a photo for your packaging slip. We will then continue the investigation & get a photo from the carrier to cross reference and be sure the same package we sent was delivered. We will also check the weight of the package that was shipped. 

Destroyed in shipping process: Unfortunately, once your order leaves our hands, it is not our responsibility but USPS or UPS responsibility. Please contact us so we can help you navigate the process of filing a claim with you. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sowershotsauce@gmail.com.